MY HOME EXPERT Privacy Policy

 

Effective Date: January 1, 2017

 

My Home Expert (“Company,” “we” or “us”) values your privacy.  In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain through our website www.mytownhoa.com (the “Site”), and the services available through our Site (collectively, the Site and services are the “Services”).

 

By visiting the Site or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Services, and any dispute over privacy, are subject to this Policy and our Terms of Use (www.myhomeexpertinc.com/terms-of-use), including its applicable limitations on damages and the resolution of disputes. The My Home Expert Terms of Use are incorporated by reference into this Policy.

 

The Information We Collect About You

We may collect information about you directly from you, from third parties, and automatically through your use of our Site or Services.

Registration Information. Certain areas and features of our Services require registration. To register you must provide your name, email, and mobile phone number.  Subsequent contact with you will be via phone or in person.  If you want to sign up you will need to agree to the basic maintenance plan, select the services you might want, and provide the necessary valid credit card information.  We also may collect additional optional information from you; however, you are not required to provide us with this information.

Other Information We Collect Automatically. We may automatically collect information about your use of our Services through cookies, web beacons, java script, log files, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site or are logged in or use our Services; the referring URL or the webpage that led you to our Site, the device ID, device name and model, and page views.  We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information.  Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

 

How We Use Your Information

We use your information, including your personal information, for the following purposes:

·       To provide our Services to you.

·       To communicate with you about your use of our Services (through email and other methods), to respond to your inquiries, to fulfill your orders, and for other customer service purposes.

·       To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using our Services.  For example, we may send you information about a product in which you are interested and others in which you may be interested.

·       For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.

·       To better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve our Services and respond to user desires and preferences, and for other research and analytical purposes.

·       To administer our customer loyalty program.

 

How We Share Your Information

We may share your information, including personal information, as follows:

·       Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.

·       Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.

·       Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.

·       In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

·       To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which My Town HOA is involved.

·       Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

 

In addition, we also share information about the service providers and independent contractors on the Site, including name and contact information.

 

Our Use of Cookies and Other Tracking Mechanisms

We and our third party service providers use cookies, web beacons, java, and other tracking mechanisms to track information about your use of our Services. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf).

Do-Not-Track.  Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).

Cookies.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site.

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Third Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site and, to the extent permitted, our Application. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.

Third-Party Links

Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.

Security of My Personal Information

We have implemented safeguards to protect the information we collect. Please be aware that despite our efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

 

Marketing Communications

We may send periodic promotional or informational emails to you. You may opt-out of such promotional communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.

 

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at info@myhomeexpertinc.com or 224-300-0672.

 

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site, at www.myhomeexpertinc.com/privacy-policy. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.

I'm a paragraph. Click here to add your own text and edit me. It's easy.